Play Responsibly, Stay in Control

Take a Break or Self-Exclude

A cooling-off period pauses your account for a short time, from 24 hours up to 30 days. During this break you cannot log in, deposit or play. To request it, contact support or use the account settings. The break cannot be cancelled early. Self-exclusion closes your account for a fixed term, usually six months or longer. It is a serious step and cannot be lifted early for any reason. You must request self-exclusion in writing by emailing support. The site will confirm the start and end dates.

The Money Facts

Gambling is entertainment that costs money. It is not a way to earn income or pay bills. Over the long run, the odds always favour the operator. No betting system, winning streak or staking plan can change that mathematical reality. Treat any money you deposit as the cost of fun. If you cannot afford to lose what you bring to the table, do not play. Set a budget before you log in and stick to it. When the budget is gone, stop. The platform is designed to be enjoyable, but only when you play within your means.

Recognise a Problem – Self-Check Questions

Ask yourself honestly: Do you chase losses by betting more to win back what you lost? Have you borrowed money or sold belongings to play? Do you hide how much time or money you spend on gambling? If the answer is yes to any of these, it is worth pausing. Do you gamble to escape worry, stress or boredom? Do you need to bet larger amounts to feel the same excitement? Have you missed work, lost sleep or skipped time with family because of gambling? These are common signs that the habit may be slipping out of control.

Where to Find Help

If you are worried, speak to your doctor or a licensed counsellor. Free, confidential support is also available from organisations that help people worldwide. Search for Gamblers Anonymous, GamCare or Gambling Therapy by name. Do not rely on a phone number or link you see here — numbers can be wrong. Telling one person you trust is usually the first step and the hardest one. That person could be a friend, family member or a helpline volunteer. You do not have to figure this out alone.

Set Your Spending Limits

You can set daily, weekly or monthly deposit limits inside the platform. A loss limit stops further play once a set amount is lost. To set any limit, open your account settings and choose the amount. A tighter limit takes effect immediately; a looser one only after a 24-hour cooling-off period. Session time limits and reality-check reminders are also available. A session limit locks you out after a chosen duration, and a reminder pops up every few minutes to show how long you have been playing. Both are adjusted in the same settings area.

Protecting Minors

The platform is strictly for players aged 18 and above. If you share a computer with a minor, you can install filtering software to block access to gambling sites. Search for 'gambling filtering software' or 'parental control apps' to find options that work on your device. Never leave your account logged in or share your password. If a minor has used the site, contact support immediately. The platform takes this seriously and will help close the account.

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