Frequently Asked Questions
What This Page Covers and How to Get Help Not Listed Here.
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What This Page Covers
This page answers the most common questions about using the platform. It covers deposits, withdrawals, account verification, turnover rules, payment methods, mobile access, game disconnections, and deposit limits. Each answer is kept short and direct. If you need more detail on a specific topic, the platform’s support team is available through the live chat or contact form in the lobby.
How to Get Help Not Listed Here
If your question is not on this page, the quickest way to get an answer is to use the live chat feature. It is open 24 hours and connects you to a support agent in English or Bahasa Malaysia. You can also send a message through the contact form on the site. Support usually replies within a few hours. Do not share your login password in any message.
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Asked most often
Do I need to verify my account, and when?
Yes, you must verify your account before your first withdrawal. Upload a clear copy of your MyKad or passport through the profile page. Verification typically takes a few hours.
What has to be wagered before a bonus withdraws?
Twelve times the deposit and bonus combined. Weighting differs by format — slots count fully, live dealer tables a fifth. The live dealer and online slots pages describe how each plays.
What is the minimum deposit amount?
The minimum deposit is RM10 for most payment channels. Some e-wallets may allow a RM5 minimum, but RM10 is the standard across the platform.
When does a payout arrive?
E-wallet payouts land in 5–15 minutes. A bank transfer settles within one working day, subject to the nightly cut-off. The cashier lists Boost, DuitNow and FPX.
What languages is support in?
English and Bahasa Melayu, on live chat, at any hour — including a question about Boost and DuitNow.
What is a turnover requirement?
A turnover requirement is the total amount you must wager before you can withdraw bonus winnings. For example, a 10x turnover on a RM50 bonus means you need to bet RM500 in total.